Dossier: «People and organizations facing the "new?" ways of working» coordinated by Eva Rimbau GilabertISSUE 19 (NOVEMBER 2022)
FEEDBACK AND EMOTIONAL MANAGEMENT IN VIRTUAL TEAMS

Results of two interventions aimed at improving collaboration in virtual teams through feedback and emotional management

Abstract

This article presents a summary of the results obtained by the research carried out by the author of the article and his colleagues from IDOCAL at the University of Valencia and the Department of Social Psychology at the University of Seville into two interventions designed to improve collaboration in virtual teams. One of these interventions is based on feedback, while the other is based on training team members in emotional management. These interventions have been examined based on experimental studies with a group that received feedback on or training in emotional management and a control group. The results confirmed that virtual teams that received process and outcome feedback experienced an improvement in their perception of group learning and reduced social loafing. The latter also improved virtual teams’ affective outcomes. On the other hand, training in emotional management improved virtual teams’ resilience and reduced relational conflict. There is also an improvement in group engagement in those teams that received training in emotional management. The article concludes with a series of recommendations for improving virtual team collaboration based on the results of this research.

group trust;  feedback;  emotional management;  virtual team; 
About the author
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